I want to shop online NOT by a catalogue!
I am a girl on a mission!
I have a few weeks in the UK before I head back out to France & Italy. Now apart from the fact I have 101 things to do while I am here, my new wardrobe is high on the agenda. For those of you who haven't shopped in rural France & Italy, the fashion trends are some what behind the times. So with time against me of course I go online.
I know what I want and where I can get it. So next on my list was Next, who happen to be the only place who stock my fiance's slinky black hipster trunks.
So I visit the site. I do a search and great the items I want are there and I add them to my basket. So then I checkout - but wait I have no account. I then spend the next 5 minutes filling in all my account details, feeling a little apprehensive that Next want date of birth. I am in no mood to question anything I need these pants and I need them quick!
So I've registered and then go through to the checkout. However unlike other retailers, Next WON'T let me pay online. Oh no, whats gone wrong? When I get a confirmation email I am told my goods will be delivered on X, with no word about when I pay for them.
So I call Next customer service to see whats going on. Apparently the online store is nothing more than a virtual next catalog and even when my first order arrives I cannot pay online I have to call the Next customer service to pay over the phone. The reason I was not asked for any money was that they ran a credit check on me and I can have £300 credit on account, balance payable in 28 days. The Next customer service rep could not understand why I was had a problem with this. I explained clearly that I want to pay for my goods now and get it over with. My goods arrive and yet I can still not pay online, I have to call the customer service line who put my account into credit.
Once you have an account with Next you are them bombarded with their print catalogue, something I personally DON'T want. I want to shop ONLINE not via a catalogue.
So are Next loosing out on Customers? Half of Next Directory orders are placed online, however I think there will be an element of disappointment for savvy online shoppers like myself. I personally think Next need to get their act together and make their online site like every other retailer - one where I pay for the goods at time or ordering.
I have a few weeks in the UK before I head back out to France & Italy. Now apart from the fact I have 101 things to do while I am here, my new wardrobe is high on the agenda. For those of you who haven't shopped in rural France & Italy, the fashion trends are some what behind the times. So with time against me of course I go online.
I know what I want and where I can get it. So next on my list was Next, who happen to be the only place who stock my fiance's slinky black hipster trunks.
So I visit the site. I do a search and great the items I want are there and I add them to my basket. So then I checkout - but wait I have no account. I then spend the next 5 minutes filling in all my account details, feeling a little apprehensive that Next want date of birth. I am in no mood to question anything I need these pants and I need them quick!
So I've registered and then go through to the checkout. However unlike other retailers, Next WON'T let me pay online. Oh no, whats gone wrong? When I get a confirmation email I am told my goods will be delivered on X, with no word about when I pay for them.
So I call Next customer service to see whats going on. Apparently the online store is nothing more than a virtual next catalog and even when my first order arrives I cannot pay online I have to call the Next customer service to pay over the phone. The reason I was not asked for any money was that they ran a credit check on me and I can have £300 credit on account, balance payable in 28 days. The Next customer service rep could not understand why I was had a problem with this. I explained clearly that I want to pay for my goods now and get it over with. My goods arrive and yet I can still not pay online, I have to call the customer service line who put my account into credit.
Once you have an account with Next you are them bombarded with their print catalogue, something I personally DON'T want. I want to shop ONLINE not via a catalogue.
So are Next loosing out on Customers? Half of Next Directory orders are placed online, however I think there will be an element of disappointment for savvy online shoppers like myself. I personally think Next need to get their act together and make their online site like every other retailer - one where I pay for the goods at time or ordering.
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